Business-case-FVL-auto
Case studies

Providing single car contactless B2B delivery for an auctioneer

CEVA delivered a highly reliable and agile single car B2B delivery experience to Europe's leading B2B auction platforms for used vehicles

PROJECT OVERVIEW

CEVA teams partnered with an award-winning used-car online-auction-platform to offer an outstanding B2B single car delivery experience.

 

Our customer's business challenges

Due to the Covid crisis, our customer was looking for a contactless delivery solution and enhanced agility to ensure end-customer satisfaction.  

The company requested CEVA:  

  • To offer a single car delivery option on its website  
  • To guarantee reliable contactless deliveries (1,500/year on average) in Germany  
  • To enhance customer experience  

TRANSFORMATION STORY

How CEVA ensured an agile and secure delivery experience during the covid crisis

  • Design and deployment of the digital solution
    • Iframe included into the website to order single car delivery
    • On-demand delivery date
    • Real time tracking from order to delivery
    • ePOC & ePOD
  • Physical solution set up
    • Collection with inspection from the customer’s compound
    • Single car contactless delivery to B2B dealers: D+7 Average Transit time
Business-case-FVL-auto

TANGIBLE RESULTS

ontime-icon
95%

On time delivery

rating-icon
4.4/5

End-customer satisfaction rate

  • Easy and quick implementation of the delivery option into its website
  • Full visibility & transparency
  • Reliability & agility

WHY CEVA

  • In-depth expertise in the used-car and mobility markets
  • End-to-end visibility
  • Small car carrier fleet and quality experienced drivers for last mile deliveries
  • End customer satisfaction rating

You might be interested in